OCZ Limited Warranty
OCZ Technology warrants its products to be free from defects in materials and workmanship for a specific length of time from date of purchase. Warranty periods vary by product and are defined at the bottom of this document. If the product proves defective during the warranty period, OCZ, at its option, will either:
- replace with a new or refurbished product
- provide a refund at current market value
This warranty is valid only for the original purchaser of products when purchased from an authorized OCZ dealer. Except where prohibited by law the warranty is non-transferable. An original sales receipt or valid copy of the receipt is required to establish purchase date and original purchaser.
Limitation of Warranty
- Connection to a faulty power source
- Alteration, Modification, Disassembly or unauthorized repair
- Improper use of product
- Normal wear and tear
- User inflicted intentional or accidental damage
- Any other cause not resulting from defects in materials or workmanship
This Warranty is void if any manufacturer labels or stickers have been removed or altered, or if any counterfeit labels are found on the product. Any counterfeit products are excluded from warranty and will only be returned at the expense of the sender.
OCZ Warranty is void for products within or destined to Cuba, Iran, Sudan, Syria or North Korea. OCZ cannot provide technical support or replacements for those products.
Discontinued or Unavailable Products
OCZ Technology will attempt to replace all products with the same model as originally purchased. In the event OCZ Technology is unable to replace product with the same model purchased, OCZ, at its option will: replace that product with a product of similar function or provide a refund at current market value.
Current market value is defined as the same, similar, and/or equivalent specifications of OCZ and/or competitors product within the territory and/or continent. Current market value is determined as OCZ product and/or Competitor(s) product based on the chipset, and/or specification, and/or features. All determination current market value are based on an average of current market price and product availability. ALL refund shall be an amount no greater than the original purchase price of the product. OCZ is not responsible for any banking charges, currency exchange charges, and/or currency exchange fluctuations.
The customer is required to pay shipping and handling charges to send the defective product to OCZ.
OCZ provides free return shipping and handling to the following countries:
Austria, Belgium, Brazil, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Korea, South, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States Customers located in countries not list above are required to pay return shipping and handling charges.
Customers outside of Canada, United States, Taiwan, and EU Member States will be responsible for any duties or taxes due on RMA replacement shipments.
Media Sanitation for Returned SSD Products
In order to protect your privacy and any other interests in data, all customers should delete all data prior to returning any products to OCZ. In the event that customers are unable to delete any data on products prior to returning them, OCZ will take extra steps to protect the security of the data. OCZ performs best practice media sanitation as early as possible to purge any data that still resides on returned drives.
Limitation of Liability
IN NO EVENT SHALL OCZ TECHNOLOGY GROUP INC. BE LIABLE FOR DAMAGES FOR A BREACH OF WARRANTY IN AN AMOUNT EXCEEDING THE PURCHASE PRICE OF THIS PRODUCT INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, OR DATA OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT. NO OCZ EMPLOYEE, DEALER, OR OTHER AGENT IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.
All Memory Products: Limited Lifetime Warranty
Agility Series (All)
Colossus Series (All)
Octane Series (All)
Solid 2 and 3 Series
Vertex Series (All but Vertex 4)
OCZ SATA I SSD (1st Gen)
OCZ SATA II SSD (1st Gen)
Refurbished solid state drives have a 180-day warranty.
1-year, 3-year or 5-year warranty on all power supplies. Recertified or B-stock power supplies have a 1-year warranty. Refurbished ADJ and ADJSLI power supplies have a 90-day warranty. Please see your product page for the most current warranty terms.
USB and Flash Media
SDHC Gold Series: Limited Lifetime Warranty
Micro SDHC: 3-year
Micro SD: 1-year
Rally2 and TV Series: Limited Lifetime Warranty
Diesel USB: 2-year
For warranty terms regarding all other products including flash memory, cooling solutions, gaming peripherals, and notebooks, please refer to the respective product pages.
SSD Data Recovery Policy and Services
OCZ Technology has partnered with DriveSavers, the leading provider of fast, reliable and secure data recovery for all types of SSD, to offer OCZ customers professional data recovery at a discounted rate, while maintaining the orginal manufacturer's warranty.
Learn more about OCZ SSD Data Recovery Services